Every after-hours emergency reaches a real tech

When a customer rings after hours with an emergency, the system checks your on-call rota, tags the call as out-of-hours, and forwards it straight to the mobile of whoever is rostered on right now. The tech gets the caller's name, suburb and the problem in plain text, then replies ACCEPT to take it or PASS to bump it to the backup. Today most trade businesses run their on-call roster on an ad-hoc shared spreadsheet that nobody checks at midnight, so the wrong person gets rung or nobody does. Routing off a live rota means the call always lands with a real person who is expecting it. This is a routing automation, so the demo shows qualitative behaviour rather than invented numbers — the only figures here are illustrative and the reliability you get depends on your own roster and coverage.

1. 1

   Trigger

   A customer rings the business number after hours and the system detects the call is outside your set business hours.

2. 2

   Action 1

   The call is tagged as an out-of-hours emergency and matched against this week's on-call rota to find the tech rostered on right now.

3. 3

   Action 2

   The rostered tech's phone gets a text with the caller's name, suburb and the problem they described, plus an ACCEPT or PASS option.

4. 4

   Action 3

   If the tech replies PASS or does not answer in time, the call automatically bumps to the backup tech so it is never dropped.

5. 5

   Outcome

   The tech taps ACCEPT, is connected to the caller, and the call notes and contact details are already saved against the job.

• r/electricians

  'We have a system where you let the shop know of your after hours availability.'

• r/askaplumber

  'The plumbers I know who have this service use the plumber who is on call to answer the phone.'

• r/HVAC

  'Finding a good answering service these days is very challenging.'