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Made 4 Tradies

#50 most asked· Recurring service, retention & referrals

Turn one happy customer into the next three jobs

Ask for the referral the day after the job, with a tracking link that handles the discount for you.

By Daniel Hall · Automation builder at Made 4 Tradies

Word of mouth is the channel almost every tradie relies on, yet almost none of them automate or track it. This automation closes that gap. The day after a job wraps, the customer gets a warm thank-you and a personal referral link tied to them: forward it to a mate and you both get $50 off. When the mate books, the customer is credited automatically, and you get a simple tracker showing who shared, who booked, and what reward is owed. No codes to remember, no awkward "who sent you?" conversations, and no discount arguments. The numbers in the demo (the $50-each offer and the tracker totals) are an illustrative example of how the flow looks, not a promise of results. How many referrals you actually get depends on your work and your customer mix. The point the demo makes is the bit that usually never happens on its own: sending the ask at the right moment, to the right person, with the credit handled for you.

See it in action

The flow, end to end

What your customer sees

Phone mockup showing messages from Brookvale Bathroom Renos
Day after the job wraps
Morning Jess! Hope the new ensuite's already getting some use. Quick one before we close out the job. 😊
8:05 AM
Know a mate who needs a reno done? Forward this link and you both get $50 off: refer.m4t/jess-k
8:05 AM
It's tagged to you, so when they book we'll sort your $50 automatically. No codes to remember.
8:06 AM
Done — just sent it to my sister in Dee Why, her laundry's a shocker 😂
12:40 PM
Link forwarded — auto-tracked
Beauty, thanks Jess! We'll let you know the second she books so your $50 is locked in. 👍
12:41 PM

Your referral tracker

Jess K. — Brookvale

Shared with 1 mate · Dee Why

Booked

Marco P. — Manly Vale

Shared with 2 mates · awaiting quote

Pending

Sandra T. — Freshwater

Link sent · not yet forwarded

Sent

Reward owed this month

$50 each side, applied automatically

$100

Why bother automating it

Word of mouth is the channel almost every tradie relies on — and almost none of them track.

Illustrative tracker, not a guarantee. Sending the ask the day after a happy job, with the credit handled for you, is the bit that usually never happens. How many referrals you get depends on your work and your customer mix.

No awkward chase

The link is tagged to each customer, so you never have to ask “who sent you?” or argue about a discount. The credit is owed and applied on its own.

How it works

Trigger → actions → outcome

  1. 1

    Trigger

    A job is marked complete in your jobs or invoicing system, which schedules the referral ask for the next morning while the work is fresh.

  2. 2

    Action 1

    The customer gets a friendly thank-you text with a referral link tagged to them personally (for example refer.m4t/jess-k) offering $50 off for both them and any mate they forward it to.

  3. 3

    Action 2

    When a referred mate opens the link and books a quote, the system attributes the booking back to the original customer automatically, with no codes to type in.

  4. 4

    Action 3

    You see every share and booking in a simple tracker, and the $50 credit is applied to both sides on its own without you chasing anyone.

  5. 5

    Outcome

    The referral ask actually gets sent at the right moment to the right person, so the channel most tradies rely on finally gets tracked instead of forgotten.

What this means for your business

The numbers behind it

$50 each

Example referral offer

Illustrative — the offer in this demo, set it to whatever suits you

Auto-tracked

Attribution per customer

Each link is tagged, so no 'who sent you?' needed

Day after

When the ask is sent

Typical timing — while the finished job is still fresh

Questions

Common questions

What does the "Referral request with tracking link" automation do?
After a job completes: 'Mate who needs this done? Forward this link, you both get $50 off.'
Why would a tradie business want this?
Word of mouth is THE channel and almost no tradie automates it.

Want this in your business?

Tell us a bit about your setup and we'll come back with a quote and a build plan. Usually within 24 hours.

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Built only after a scoping chat. No surprise invoices.

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