They know who's at the door before he knocks

When a tech finishes a job, the temptation is to just drive to the next one and let the customer wonder. That gap is where the “where are you?” calls come from, and where trust gets shaky at the front door. This automation closes it with a single tap. When the tech marks the prior job as “leaving site” in the job app, the next customer in the run gets an automatic text: the plumber's name, a quick credential, a realistic ETA, and the van rego so they know exactly who's pulling up. No dispatcher chasing the tech for a location, no customer ringing the office to ask. The tech taps one button and keeps driving; the customer relaxes, leaves the side gate open, and is ready when the ute arrives. It is the kind of small, human touch that Reddit tradies say clears the low bar most competitors never bother to meet.

1. 1

   Trigger

   The tech taps “Leaving site” on the job he just finished in the job board app.

2. 2

   Action 1

   The system pulls the next customer in the run, the tech's name and credential, and the assigned van rego.

3. 3

   Action 2

   It estimates arrival from the current job's location and the next stop, then drafts the message.

4. 4

   Action 3

   Seconds later the next customer gets a personalised SMS with name, photo, ETA and rego, and can reply to reschedule.

5. 5

   Outcome

   The customer knows exactly who is arriving and when, so the “where are you?” call never gets made.

• r/Construction

  Professional SMS templates for confirming construction appointments.

• r/AskAnAustralian

  'Is any time the wrong time to call a tradie and expect a call back within 24 hours?' Top reply: 'Yes.'

• r/AusRenovation

  20-year tradie: 'The bar is so low this will get you over the line most times.'