Reply to every lead in under a minute

A new lead from any source triggers an automatic reply within seconds, well before you've climbed out from under the house to check your phone. The text confirms the customer by name, repeats the job they described, and sets a clear callback window so they're not left wondering. A matching email lands in their inbox at the same time, and an "URGENT" reply path lets genuine emergencies jump the queue. The lead waits for your call instead of ringing the next plumber on the list.

1. 1

   A lead comes in

   Someone fills out your website contact or quote form, messages your Google Business Profile, or emails your enquiries address. The automation watches all three sources, so nothing depends on you noticing.

2. 2

   The reply fires in seconds

   Within about a minute an SMS goes out to the customer, confirming their name and the job they described so it reads like a real person, not a robot.

3. 3

   A callback window is set

   The message tells them exactly when a real person will call, for example between 8 and 9am tomorrow. Clear expectations stop them chasing other tradies in the meantime.

4. 4

   Email confirmation follows

   A matching email lands in their inbox at the same moment with the same details, so they can see the enquiry actually went through even if the text gets buried.

5. 5

   Emergencies can jump the queue

   If it can't wait, the customer replies URGENT and the lead is flagged for an immediate callback instead of the standard window.

• r/Plumbing

  Critical needs called out: 'Speed-to-lead, Chaos handling, Mobile-first.'

• r/smallbusiness

  'NO...I used to however now in the era of instant gratification if you dont answer that call they WILL call someone else.'

• r/CRM

  'We receive numerous website leads, but our sales team is overwhelmed and things often fall through the cracks.'